Privacy Policy

This Privacy Policy explains how I'm In (“I'm In”, “we”, “us”) collects, uses, shares and protects your personal data when you use the I'm In mobile app for iPhone and Android, our website iamin-edu.com and related services (together, the “Services”). I'm In is a learning marketplace that connects learners with experts, trainers and consultants through courses, live sessions, consultations and events, with AI learning tools. The Services are operated by I'm In, which is responsible for your personal data under this policy.

1. Data we collect

Data you give us

• Account details: first and last name, email address, mobile phone number, password (stored only in hashed form), country, education stage or subjects of interest, and an optional profile photo.
• Sign in with Google, Apple or Facebook: if you choose one of these, we receive an account identifier from that provider and, where you allow it, your name and email address (Apple may give us a private relay email). We do not receive your password for those accounts.
• Verification: one-time codes sent by SMS or email to confirm your phone number or email address.
• Purchases: the courses, live sessions, consultations, events or wallet top-ups you buy, with amount, currency, date, status and payment reference. Card and Apple Pay details are handled by our payment provider (see Payments); we never see or store your full card number.
• Content you send: messages and prompts you type in the AI features, reviews and ratings, support tickets and any photos or files you choose to attach.
• Live sessions and calls: when you join a live class or call, your camera and microphone are used only after you allow access, to stream your audio and video to the other participants. Recorded and live content: courses can include pre-recorded video lessons that trainers make and upload. Live sessions are not recorded by default. If a live session is recorded, participants are told before it starts, and the recording is available only to the participants enrolled in that course. Please do not record other participants yourself without their permission.

Data collected automatically

• Push notification token: a device token from Apple Push Notification service / Firebase Cloud Messaging so we can send you notifications you can turn off at any time in your device settings.
• Usage data: courses and pages you open, progress, quiz and assessment results, bookings and in-app actions, used to run the Services and personalise your learning.
• Device and technical data: app version, device model, operating system, language, and IP address. We use the IP address to estimate your country (for example to show regional content, prices and videos); we do not collect your precise GPS location.
• Diagnostics: crash and performance information that helps us fix problems.

We do not use the Apple advertising identifier (IDFA) and we do not track you across other companies' apps or websites.

2. How we use your data

• To create and secure your account, verify your identity and let you sign in.
• To provide courses, live sessions, consultations and events, including connecting you with the expert or trainer you booked.
• To process payments, wallet balance, refunds and receipts.
• To personalise recommendations, learning paths and reminders.
• To send service messages and push notifications (for example session reminders, purchase confirmations and announcements).
• To provide customer support, prevent fraud and abuse, and keep the Services safe.
• To understand how the Services are used and improve them.
• To meet legal, tax and accounting obligations.

3. AI features

I'm In includes AI tools such as an AI learning assistant, an AI mentor with check-ins and reminders, skills assessments, personalised learning paths, quizzes and recommendations, and an AI support helper. When you use them, the text you enter and relevant learning context (such as your stage, goals and progress) are sent to our AI service provider, Anthropic, to generate a response. We use this content only to provide the feature to you and to keep it safe and working well. Please do not share sensitive personal information in AI chats. AI responses can be inaccurate and are not a substitute for professional advice.

4. Who we share data with

We do not sell your personal data. We share it only as needed to run the Services:

These providers may process data outside your country. When they do, we take steps so your data stays protected as required by applicable law.

5. Payments

Purchases of courses, live educational services and wallet top-ups in the app are processed by Tap Payments, including Apple Pay. Your card or Apple Pay details go directly to Tap and are protected under its security standards. We receive only a payment reference, amount, status and limited card details (such as card brand) to confirm your purchase and support refunds.

6. How long we keep data

We keep your data while your account is active and as long as needed to provide the Services. When you delete your account, we delete or anonymise your personal data, except records we must keep for legal, tax, accounting or fraud-prevention reasons (such as payment and invoice records), which we keep only for the period the law requires.

7. Delete your account

You can delete your account at any time inside the app: open Profile → Delete account and confirm. You can also email hello@iamin-edu.com from your registered email address. When you delete your account it is locked straight away, and your personal data is erased within 30 days. During those 30 days you can change your mind by signing in again. If you still have a wallet balance, please withdraw it first, because the app will ask you to do so before deleting. Deleting your account ends access to your purchases.

8. Your rights and choices

• Access, correct or update your data in the app or by contacting us.
• Request a copy or deletion of your data, or object to or limit certain processing, as allowed by applicable law, including the Saudi Personal Data Protection Law.
• Turn off push notifications, camera, microphone or photo access at any time in your device settings.
• Withdraw consent where we rely on it, without affecting processing already done.

9. Security

We use encryption in transit (HTTPS), hashed passwords, access controls and trusted providers to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the authorities of a data breach where the law requires.

10. Children and students

I'm In offers learning for school and university students and adults. If you are under the age at which you can consent to data processing where you live, please use I'm In with the permission and supervision of a parent or guardian. Parents or guardians can contact us to review or delete a child's data.

11. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new “Last updated” date and, for significant changes, notify you in the app or by email.

12. Contact us

Questions or requests about your privacy: hello@iamin-edu.com. Arabic version: سياسة الخصوصية.